Returns and Refunds Policy

At Fk Toys, we strive to provide high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please reach out to our customer service team at

We are unable to accept returned or exchange toys and products, unless they are defective, due to the intimate nature of the products we sell. This is for our clients' health, safety, and peace of mind.

Any product that is intended to come into contact with a body part or bodily fluid cannot be returned or resold. These items are regarded as used after they have left our warehouse and cannot be returned.

This includes, but is not limited to:

  • Dildos And Vibrators
  • Enema/Douche Kits
  • Toys, beads, and plugs for anals
  • Devices for the cock and ball, cock rings, and cock sleeves
  • Ropes and Jokes

Note: Lubricants, massage oils, condoms, and body paints are also not returnable along with lingerie and men's wear.

Faulty Terms

If your package was delivered damaged/not working upon opening the package, then we will send out another same product as a replacement for your purchased one, with no extra charge after proof of the damaged item (regulation 28(3)(a), CCRs). We would also be more than happy to resend another item if you receive an incorrect color. Fk Toys cannot exchange or refund any products due to hygiene reasons (regulation 28(3)(a), CCRs).

In order to request a resend of a damaged item a customer is required to share an unboxing video and pictures of the product along with the tracking number and courier details.

We only accept cancellations within 24 hours of placing your order. If it's over 24 hours, there will be a $20 cancellation fee. This is because of the fact that we already start processing each order after placement and it involves deployment of numerous resources.

Contact Us

For any further queries, assistance, or concerns, please reach out to our dedicated customer support team at

At Fk Toys, your satisfaction is our priority. Thank you for choosing us! We look forward to serving you better.